Shipping policy
At Snow Smile, we place great importance on processing your order quickly, efficiently, and in an environmentally friendly manner. We always choose the most sustainable shipping methods available. Below you will find all the details regarding our shipping costs and delivery times.
Processing Time
Orders placed on working days before 11:59 PM will be processed and shipped on the same day. Orders placed on weekends or public holidays will be shipped on the next working day. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Costs
At Snow Smile, we use the most environmentally friendly shipping options. The best part: this sustainable shipping is always free for our customers, regardless of order size or destination country.
Delivery Times by Country
Our estimated delivery times are 5–7 working days, including weekends, for the following countries:
- Netherlands: 5–7 working days
- Belgium: 5–7 working days
- Germany: 5–7 working days
- Other countries: 5–7 working days
Please note that these delivery times are guidelines and may vary depending on external factors such as shipping providers or public holidays.
International Shipping
Currently, we do not offer international shipping outside the EU. However, we are working on providing additional shipping options in the future.
Delays
Although we do everything possible to deliver your order within the specified time, delays may occasionally occur due to circumstances beyond our control. These include, among others, customs clearance or high demand at shipping providers. Snow Smile does not take responsibility for delays caused by external factors.
Tracking
As soon as your order has been shipped, you will receive an email with tracking information so you can track your package at any time.
Lost or Damaged Packages
If your package arrives damaged, please contact us immediately at hello@snow-smile.co and send us photos of the damage.
If your package is lost, please first check the tracking information and contact the shipping provider. If you need further assistance, we are always here to help.
If you have any further questions, you can contact us at any time at hello@snow-smile.co. 😊